Wednesday, March 13, 2013

How I Stopped Taking Things For Granted

Two months ago today this happened...

all photos courtesy of the Tribune

More specifically...


No one ever expects a fire in the building where they live - never mind one at 8 am on a Sunday.  And especially not one 6 DAYS before they're scheduled to move in to their new house.  As I stood on the curb in the rain watching 10 foot flames shoot from the apartment directly below my own, wearing only my pyjamas and holding only my cat, my cell phone, and the USB stick with the shop's patterns saved on it, I honestly felt like my life was going up in flames... or more appropriately, smoke.

10 feet below my studio
Luckily the fire department was able to keep the blaze contained to that single unit, which (also luckily) no one was in at the time.  No one in the building was hurt, but a lot of us were left homeless.  I thank the gods-that-be that Christopher and I had already purchased a house and that we had moved a few of our belongings over ahead of time (like 80% of our books and all of Chris' comics).  I'm even more thankful that we had content insurance and that we've been able to replace the things which we could not salvage.  Everything in our apartment, although spared the flames, was smoke-damaged.

So many people stepped forward and helped us.  The Red Cross and Salvation Army were there within the hour with water, food, and blankets.  The city's transit authority sent over a bus for us to sit in (it was January - in Canada - and raining) while we waited to see what fate would befall us.  I'm sad to say that sitting on that bus in my rain-soaked pj's, clutching a paper cup of coffee like it was a life-raft, was the first time I spoke to most of the people who lived in the building.  We sat around and told our stories, all of us shivered from the cold and the damp, some of us cried, and each of us wondered what would happen next.

That night the Red Cross put the whole lot of us up in a local hotel and as Chris and I sat in our room with only the clothes on our backs and each other I think we both felt more than a little overwhelmed and numb with shock. The following day we were told they didn't know when the residents living on our wing would be able to re-enter the building and retrieve our belongings - after the meeting, the Fire Marshall pulled me aside specifically (because I lived directly upstairs) and told me that while other residents might be able to return with a week or two, because of the structural damage, it might be months before Chris and I could even go in and get our stuff. 

Later that night I lay in our strange hotel bed, listening to the sound of Chris trying to sleep, and I finally learned to appreciate everything that I'd been blessed with my entire life.

On Christmas Day of 1958 my Grandparents, with my three-year old father in tow, fled Soviet-controlled Hungary.  On foot, carrying nothing more than a little money my Grandfather had hidden in the hollowed out sole of his shoe, and wearing nothing more than their Sunday best despite the winter cold, they ran from the state police who sought to question my Grandfather for his participation in the failed Hungarian Revolution of 1956.  As refugees they walked to a Red Cross camp in Austria and eventually ended up on a boat to Canada, the country where my Grandfather's brothers were already living.  To say that I felt the ghosts of my Grandparents that night would be an understatement.  I had, so selfishly, given such little thought to everything they had gone through, to the fear they must have felt, to the sacrifice they made.  They left their home, most of their family, and everything they knew and came to Canada with quite literally nothing, and from that they built a farm and a life.  55 years after the fact - almost to the day - and I finally understood the enormity of what they had done.

The first few days were the worst - living in a hotel, depending on charity, having to ask for help... I never expected I'd ever have to do that.  Our families and friends rallied in the most spectacular way.  An armada of mothers arrived bearing towels and bedding and food for our mostly empty house.  We went out and bought ourselves a new bed so at least we didn't have to sleep on the floor.  Friends donated clothes to us so we had something more to wear than pyjamas.  Furniture appeared, and dishes, and pots.  Customers I'd never met mailed me craft supplies and people we barely knew sent gift cards and well-wishes.  Chris started sleeping again and I stopped having nightmares (mostly).  And thank goodness we had our house - a place to call our own.  Without that, since we don't have family in the area to bunk with, we really would have been homeless.

Less than three weeks after the fire we were told it was safe enough for us to enter our apartment to retrieve our belongings but the air-quality was so bad we couldn't be there for long periods of time.  I wish I could explain the smell to you, but if you've never experienced a similar situation, there's no way you could even begin to understand.  So began the arduous process of picking through our things, trying to decide what we could save, what we wanted to.

We had to schedule our time there with the building Superintendent - so she knew where we were every moment, so she knew who was coming and going.  As we stood for the first time in the grimy, stinky remains of the place that we had called home for the almost four years I couldn't even summon tears - there wasn't time enough for me to start feeling sorry for ourselves and there was so much work to do - and anyway, it didn't feel like home any more.  We tiptoed gingerly through the mess - the formerly beige carpet so filthy with ash that you could tell where the fire-fighters had walked before us, the heat from the fire below so extreme that said carpet was melted in places.  They'd punched holes in the walls to make sure that the fire hadn't spread and that the insulation wasn't smouldering, and bits of drywall and insulation lay in heaps on the floor.  The windows had been thrown open to facilitate airflow and all the curtains and blinds hung askew.  The power had been off all that time and it was so cold in our unit we wore mittens while we worked.  Everything was coated with a fine layer of greasy ash.

Yet there were strange little vignettes of normalcy in the chaos.  The cup of coffee that I'd only half finished before hearing the fire alarm was still sitting on my desk beside the computer, unspilt although definitely undrinkable.  Our bed was neatly made in our room, Chris' pillow still indented from where the cat had been sleeping on it.  My current cross-stitch project still in place on my side of the couch, needle and floss threaded through, waiting for the next stitch.  We threw what we wanted to salvage in to boxes haphazardly, mindful of the time constraints and trying not to breathe too deeply in the poor air.  It took three such trips to retrieve our stuff, and all this time later and we're still getting things cleaned, still unpacking, still trying to ascertain what needs to be replaced.

Three months, and we're still not back to normal.  Sometimes I wonder if we ever will be.

But I learned how to be thankful.  To take a minute to look around and truly appreciate what we have - and not just our health and money in the bank - but each other and friends, family, and customers who didn't hesitate at all to help us in any way they could.  Coffee tastes sweeter and sunshine is warmer.  Hugs last longer and familiar voices on the phone make me smile.  Unexpected moments of peaceful calm are like gems I hoard with gleeful satisfaction.  Yes, the smell of smoke in the air still makes my heart race (darn neighbours with a wood-burning stove) and probably always will.  Yes, I check (and then double-check) the outlets, the furnace, and all our smoke detectors with OCD-like frequency.  I never thought I'd have to flee a burning building in nothing but my pyjamas and I suspect the experience isn't one I'll ever forget.  It may always be that proverbial monkey on my back, returning time-and-again when I least expect it, to give me a shiver of fear and trick my mind in to thinking I smell smoke when there is none. 

But it's brought me here to this place where I actually make an effort to stop myself in moments and acknowledge that I'm happy - and what's important isn't just that I feel happy, but that I recognize it.  I look over that Chris on the couch beside me and the grin we share means so much more than it ever did.  We're stronger now, we're better.  We've been just about as low as we can go (I hope!) and we survived it.  We're going to thrive here in our new home, and together build a life that's better than it ever was. 

So thank you all for your help over the past two months - for the good karma you sent our way, for the patience you showed when we couldn't respond to emails right away.  You worried about us and asked after us - even though you've never met us - and your support meant so much to us in a very difficult time.  You helped us get through this, you still are helping us.  You're the best damn customers in the world and we appreciate you so much more than words can say.  And you're not just our customers, but our friends.

Thank you - for everything.  xo J.

Friday, March 8, 2013

This Week's New Pattern: Pixel People Princesses



We're really excited about this week's new pattern! For months now we've had customers asking us for more "little girl friendly" patterns - and while we think superheroes are also little girl friendly, I know that's not always the case.  This was such a fun pattern to design and stitch - I got to re-watch many of my favourite childhood movies, some of which I hadn't seen in more than a decade!  And I got to use a rainbow of delightfully bright and girly colours - a real change from the superhero palette of blues, reds, greys, and black that I'm used to.  I loved every moment of designing and stitching this pattern - it made me feel like a little girl again myself.

I've deliberately kept this pattern simple - there are no fractional stitches, only one french knot, and just a little bit of backstitching - so that you can use it to teach the princess lovin' little girl in your life how to cross-stitch.  So sit her down with some floss and fabric and her favourite princess and give her the tools to create a lifetime long love with a calming and satisfying hobby!

Want to see the whole thing?   Yeah, I thought you might...


The pattern is for personal use only and is available for instant download here.

Friday, March 1, 2013

Our Patterns Are Now INSTANTLY DOWNLOADABLE!

We were so excited to be asked by Etsy to be one of the first digital product stores to offer instant downloads to our customers.  We've already had such good feedback from our own customers and heard such good things from other digital goods sellers that we've now switched the ENTIRE shop to be 100% Instantly Downloadable!


Why do we love this format so much?

  • Because no matter where you live in the world, no matter what time of day it is, once your payment clears you'll be prompted to download the files you just purchased.  No more waiting up to 24 hours for emails from us!
  • Because the download links pop up directly after payment there's no worry of any emails or attachments going astray - and no need to check your spam folders any more.
  • Because the digital files you've purchased are always accessible through your "Purchases" folder - meaning that if your computer crashes and you lose all your files, you can simply re-download the PDFs you've bought (this feature only works for the purchases made through the Instant Download feature and not past purchases).
  • Because it frees up a few hours of my day, every day - meaning we'll have more time to design new patterns, to get those custom patterns designed more quickly, and we'll never have to close the shop if we're going to be away from the computer for more than a day!


Want to know how it works?


All you need to do is fill your shopping cart as you always would, choosing the patterns you feel like buying that day.  Etsy will walk you through the stages of checking out, just like you're used to - that part of the process hasn't changed.

Immediately after you purchase your pattern(s), you'll be shown a link that leads you to the downloads page - the page where you can download files associated with your order. If your payment hasn't been confirmed, you won't be able to download the files yet. As soon as payment is confirmed, the downloads will become available from the downloads page. If you have paid with Paypal it can take a few minutes for your payment to be confirmed while Etsy and Paypal talk to each other - just be patient, it won't take long. This screenshot is an example:

photo courtesy of Etsy

If you're too busy to wait those few seconds, or if you're purchasing those patterns from your phone or someone else's computer and can't download the patterns right away don't worry -- you'll also be sent an email that lets you know your files are ready to download. This email is only sent after your payment has been confirmed and will be sent to the email address you use for your Etsy account. This screenshot is an example of that email:

photo courtesy of Etsy

Clicking the "View your Files on Etsy" link in the email will bring you to the downloads page, from which you can download each pattern individually. After downloading, you'll see the last date on which you downloaded that particular file - to help you keep track of whether or not you've saved the file to your hard drive. This screenshot is an example:

photo courtesy of Etsy

Some sellers have been reporting that their customers are receiving a "security certificate not to be trusted" message when they attempt to download their files - this is an issue that Etsy is currently working on, but I assure you the PDFs you purchase from us are very safe and 100% virus free (just as they've always been), so if you do see this message, please don't let it scare you away.  If you're still not comfortable downloading the files after receiving a message like this, please contact us directly and we'll email you the files just like we used to.

Please remember that this wonderful new feature is still in beta testing mode - which means that there may be a few quirks and bugs which need to be worked out - and since it's still in testing mode, the process may change slightly over time as the nice people at Etsy use our feedback (and yours too!) to improve and streamline the instant download shopping experience. 

As always, we want you to be 100% happy with your patterns and with our customer service, so if you ever have any questions or difficulties - with the downloading process, the PDF patterns, or with your stitching - please don't hesitate to contact us.  We love answering your questions and will do anything to fix any problems which might arise. And of course we want to hear your feedback - about us, about our patterns, and about this new instant download feature.

Happy Stitching!! x J&C

Saturday, February 2, 2013

Pixel People Big Bang Theory Pattern Updated!



When we first designed our Big Bang Theory pattern there were only five main characters on the show: Howard, Raj, Penny, Leonard, and of course, Sheldon... but as the show has progressed more characters have been added - we adore both Bernadette and Amy Farrah Fowler (I can never just call her Amy without wanting to add her last name!) and we felt the pattern just wasn't the same without having them in it...

There are a lot of people out there who already own the Big Bang Theory pattern - if that's you, don't despair!  There's no need for you to rush out and purchase the new pattern - just email us proof of your original purchase (be it your Etsy receipt, a screenshot of your 'purchases' on your Etsy account, a copy of your email from us, just something to prove you already bought the pattern) to weelittlestitches@yahoo.ca and we'll happily send you the new version FREE OF CHARGE.

Happy Stitching! xo J&C

Wednesday, December 19, 2012

Stitching for Sandy Hook

One of my favourite things about the crafting community is how big-hearted people can be - like the lovely Danielle over at at Kitschy Digitals who was looking for a way to raise some money to help the Sandy Hook Community in the wake of last week's terrible tragedy in Newtown CT. She had an idea for a fundraiser and we were only too happy to help (please take a minute to read her very sweet blog post on the topic). And so, we are very proud to announce our newest pattern – Look for the Helpers – inspired by a quote from the wonderful Mr. Rogers (still one of my favourite kid's shows!) and exclusive to our Kitschy Digitals shop, 100% of the proceeds of the sale of this pattern is split between the Sandy Hook School Support Fund and NAMI (The National Alliance on Mental Illness). We are also donating all the proceeds from all our other Kitschy Digitals sales between today and Friday to the same charities. You can get the pattern here.
I know many of you, like us, live in other countries, places where the gun control laws and the mental health system are very different than those in the United States, but I also know that, like us, you understand how tragedies like these affect us all – no matter where in the world we are. We hope you’ll take a few moments to purchase this pattern in support of our chosen charities and that you’ll take some time to stitch it up for someone you love – or better yet, use it to teach someone to stitch – not only because it’s a wonderful way to spend time together, but because giving someone a creative outlet to express themselves is often putting them on a path to good mental health.

We'd like to extend a big thank you to Danielle at Kitschy Digitals for putting this together and for giving us the opportunity to help - and thank you to all of you too, from the bottom of our hearts. J&C

Sunday, December 9, 2012

New Pattern Round-Up

We've certainly had a busy few months this autumn!  The shop is bustling, we hit our 10,000th sale, Chris got a promotion at the zoo (to Assistant Head Keeper - I call him "Number Two"), and we bought our first house.  In amongst all that craziness we did manage to also launch two new pattern lines and a ton of new patterns.  In case you missed any of them, here's a round-up of our latest releases:


Pixel People In Love - quick, cute stitches - perfect for your sweetie!





Bender & Claire, Monster & Bride, Buttercup & Wesley, River & Eleven, Ginny & Harry, Joker & Harley, Hermione & Ron



The Quoteable Pixel People - for when you have a wee little something to say

Elizabeth Bennet & Mr. Darcy, Dumbledore, Tim the Enchanter, Leia & Han


And if none of those are quite right - you can combine any Pixel Person with the quote of YOUR choice for the ultimate in pattern customization!



Our Ever Popular Pixel People Patterns


The Royal Tenenbaums, Classic Movie Monsters, Labyrinth, Empire Records, Star Trek: The Next Generation, Harry Potter Friends 2


And do, on occasion, have Non-Pixel People Related Patterns:


You Never Forget: Nintendo - the perfect stitch for the hard-core gamer



And *exclusive* to our Kitschy Digitals Shop: A Kawaii Kitchen Sampler



That should be enough stitching to keep you busy well in to 2013 when we'll be releasing a bunch of new patterns - including Walking Dead, Arrested Development, the Wizard of Oz, Gone With the Wind, and many of your favourite bands and musicians.

Happy Holidays and Happy Stitching!  xo J&C




Friday, November 23, 2012

Oh, Is It Black Friday?? Maybe We Should Have A Sale


Black Friday (1940)

There's a sale at our shop too... but it doesn't involve getting trampled to death for a big screen tv or standing in line for 16 hours in the rain.  Just sayin'...


Use coupon code THANKS to save 20% on purchases of 2 or more patterns this weekend only.

Need help redeeming a coupon code over at Etsy?  We have a tutorial for that.

Want to give a really great gift this Christmas? Give handmade.

xox J & C